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What's your Return Policy?
If you would like to return a product please contact our customer service department within 30 days for an RMA number. For further details please see our Returns and Refunds page.
Do you have Saturday Delivery option?
If you cannot be available to receive your order on a weekday, we may be able to arrange for your order to be delivered on Saturday. Please contact us and we will help make arrangements.
What happens if I'm not home to sign for my package?
Please refer to the carrier’s shipping policies and contact them if you need to make other arrangments.
Do you ship internationally?
At this time we only offer international shipping to Canada.
What is the size of the shipping box?
Can I use a freight forwarder to ship to my country?
It is possible for you to arrange your own freight forwarder however we do not recommend it due to the delicate nature of the item
I didn't receive my order but it shows delivered?
Please contact us at 1-800-484-1181 or email@example.com or via the chat feature on the site.
My coupon code is not working, why?
Please contact us and we will be happy to help!
I forgot to apply the coupon during a sale, what do I do?
Please contact us and we will take a look.
Why hasn't my refund processed?
Refunds can take up to 10 business days to be processed and available in your account. If you have any questions please contact us and we would be happy to help.
Can I split payment on two cards?
Please contact our customer service department and we will do our best to assist you.
Do you have gift cards?
At this time we do not offer gift cards.
What if I want to wall mount my vanity mirror?
Our Marilyn and Ginger vanity mirrors can both be wall mounted. Please ensure you use proper tools when mounting your vanity mirror. To order an optional wall mount kit please contact 1-800-484-1181 or firstname.lastname@example.org.
Bulbs arrived broken what do I do?
Please contact us at 1-800-484-1181 or email@example.com or via the chat feature on the site so that we can help you.
Do you make custom vanities?
At this time we do not make individual custom vanity requests. If you have any questions please feel free to reach out to our sales department at 1-800-484-1181 or firstname.lastname@example.org.
Are the bulbs under warranty?
No, but please contact customer care with any issues and we will be happy to assist you in any way we can.
What's your warranty?
Please see our warranty here.
Do you price match with the competition?
Our vanities are unique and priced to give you the value for our handcrafted products.